Privacy Policy

The present General Conditions of Reserve (in ahead General Conditions) will regulate the commercial relation that arises between AHUMADOS CANARIOS, S.A. CIF A35121912 and the user or client by the hiring realized through the forms that AHUMADOS CANARIOS, S.A. puts to his disposition in his www.suites1478.com

The reservation through the websites of AHUMADOS CANARIOS, S.A. will suppose the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for the navigation of the user by the pages property of AHUMADOS CANARIOS, S.A.

These conditions shall apply without prejudice to the application of the relevant legal rules applicable to each case.

The General Contracting Conditions regulate the distance selling relationship between AHUMADOS CANARIOS, S.A.and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, to Royal Decree 1906/1999, of 17 December 1999, regulating Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

AHUMADOS CANARIOS, S.A. reserves the right to carry out the modifications that it considers opportune, without previous notice, in the General Conditions. Such modifications may be made, through their websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, AHUMADOS CANARIOS, S.A. reserves the right to apply, in certain cases, some Particular Conditions of Contracting with preference to the present General Conditions when it considered it opportune, announcing them in opportune time and form.

Pre-booking information

AHUMADOS CANARIOS, S.A. informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.

Also, AHUMADOS CANARIOS, S.A. informs that the user can have access to the conditions of use that it has in the same web.

By booking with AHUMADOS CANARIOS, S.A. through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way the user declares to be of age and to have the legal capacity and to act necessary for the access to the web sites of AHUMADOS CANARIOS, S.A. and the contracting by means of the same ones. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to transfer them to another.

Once the reservation has been made, the user will see the confirmation of his reservation on screen, being able to print it as proof of the reservation made. The confirmation of reservation and the proof of reservation (impression made by the user) will not be valid as an invoice.

OPERATION OF THE RESERVE

Booking offer and price reference.

In fulfillment of the effective norm and, in special of the Law 34/2002 of services of the society of the information and of the electronic commerce, AHUMADOS CANARIOS, S.A. offers in the corresponding section for the formalization of the reserve information on all the possible reserves, its characteristics and prices. Nevertheless, AHUMADOS CANARIOS, S.A. reserves the right to withdraw, replace or change the offers that are offered to its clients through its web page, by means of the simple change in the content of the same ones. In this way, the products and/or services offered in each moment by the website of AHUMADOS CANARIOS, S.A. will be governed by the General Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the products and/or services mentioned.

Indication of prices.

Each possible reservation offered will have its price indicated and if it has incorporated the IGIC or any other tax that, in its case, is applicable. The prices indicated on the screen will be those in force at all times, except for typographical errors. When the price is different for the reason previously exposed, AHUMADOS CANARIOS, S.A. will communicate it to the client, via e-mail, before proceeding with the collection of the reservation.

Availability.

The availability of the offers offered by AHUMADOS CANARIOS, S.A. through its web page can vary depending on the demand of the clients. Although AHUMADOS CANARIOS, S.A. updates the database periodically, the reservation requested by the client could be complete at that moment. In such a case, AHUMADOS CANARIOS, S.A. will send an e-mail to the client informing him of the impossibility of the availability of the offer.

Methods of payment.

AHUMADOS CANARIOS, S.A. requests in the reservations through its web page the data of a credit card, holder of reservation, to guarantee the effectiveness of the same one. We remind you that the establishment does not charge your credit card when making this reservation. The card is used for warranty purposes only. The establishment reserves the right to check the validity of the credit card before the arrival of the customer. The invoice corresponding to the reservation will be paid directly in the establishment, either in cash, by credit card or in any other way accepted by the establishment.

Cancellation of the reservation.

Free cancellation up to 14 days before the date of entry. Cancellation up to 7 days before arrival date: 50% of the reservation will be charged to your credit card. No-show or Cancellation with less than 7 days before 14:00 hours of the date of entry: Charge 100% of the stay to your credit card.

Withdrawal

According to the provisions of Article 103 of Law 3/2014 of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or by their nature, can not be returned or can deteriorate or expire quickly, are exempt from withdrawal.

Data protection

Clause express consent without assignment

In compliance with the provisions of the Organic Law on the Protection of Personal Data in force, as well as Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the circulation of such data.

The interested one, through the subscription of the present document gives his consent so that his personal data facilitated voluntarily are treated, by AHUMADOS CANARIOS S.A. as owner of the Hotel Suites 1478 and responsible for the treatment, with the purpose of making possible the management of the commercial, countable and administrative relation of the clients in everything related to the services and lodging in our hotel, the data will be conserved during the validity of the administrative and/or commercial relation of the interested one with Ahumados Canarios S.A., plus the term foreseen by the specific legislation in which these data can be exigibles.

The interested party is informed of the possibility of exercising the rights of access, rectification or deletion of their data, going to administracion@ahumadoscanarios.es, also to obtain additional information on the matter, you can consult the Privacy Policy by requesting it at the hotel reception or at the indicated mail.

Privacy Policy

Introduction

This Privacy Policy has been developed taking into account the provisions of the Organic Law on the Protection of Personal Data in force, as well as Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the circulation of such data, hereinafter the RGPD.

The purpose of this Privacy Policy is to inform the owners of the personal data on which information is being collected, the specific aspects relating to the processing of their data, among other things, the purposes of the processing, the contact details for exercising the rights to which they are entitled, the time limits for storing the information and the security measures, among other things.

Person Responsible for Treatment

In terms of data protection AHUMADOS CANARIOS S.A., must be considered Responsible for the Treatment, in relation to the files / treatments identified in this policy, specifically in the section Data treatment.

The details identifying the owner of this website are given below:

Responsible for Treatment: AHUMADOS CANARIOS S.A.

Postal address: Calle Josefina Mayor 50-54 Polig. Ind. El Goro, 35219, Telde, (Las Palmas).

E-mail: administracion@ahumadoscanarios.es

Data processing

The personal data requested, if any, consist only of those strictly necessary to identify and address the request made by the owner of them, hereinafter the interested party. Such information shall be treated fairly, lawfully and transparently in relation to the data subject. Moreover, personal data will be collected for specific explicit and legitimate purposes and will not be further processed in a manner incompatible with those purposes.

The data collected from each data subject shall be adequate, relevant and not excessive in relation to the relevant purposes for each case, and shall be updated whenever necessary.

The owner of the data will be informed, prior to the collection of their data, of the general points regulated in this policy in order to provide express consent, accurate and unequivocal for the processing of their data, in accordance with the following aspects.

Purposes of the treatment.

The explicit purposes for which each treatment is carried out are set out in the informative clauses incorporated in each of the data collection channels (web forms, paper forms, voiceovers or posters and informative notes).

However, the personal data of the interested party will be treated with the sole purpose of providing an effective response and meet the requests made by the user, specified together with the option, service, form or data collection system used by the owner.

Legitimation

As a general rule, prior to the processing of personal data, AHUMADOS CANARIOS S.A. obtains express and unequivocal consent of the owner of the same, through the incorporation of informed consent clauses in the different systems of information collection.

Nevertheless, in case the consent of the interested party is not required, the legitimating base of the treatment in which AHUMADOS CANARIOS S.A. is protected is the existence of a law or specific norm that authorizes or demands the treatment of the interested party’s data.

Addressees

As a general rule, AHUMADOS CANARIOS S.A. does not proceed to the cession or communication of the data to third entities, except those legally required, nevertheless, in case it was necessary, these cessions or communications of data are informed to the interested one through the clauses of informed consent contained in the different ways of collection of personal data.

Provenance

As a general rule, personal data are always collected directly from the data subject, however, in certain exceptions, data may be collected through third parties, entities or services other than the data subject. In this sense, this will be transferred to the interested party through the informed consent clauses contained in the different ways of collecting information and within a reasonable period of time, once the data has been obtained, and at the latest within one month.

Conservation periods

The information collected from the interested party will be kept as long as it is necessary to fulfill the purpose for which the personal data were collected, so that, once the purpose has been fulfilled, the data will be cancelled. This cancellation will lead to the blocking of data and will only be kept at the disposal of the Public Administrations, Judges and Courts, in order to attend to the possible responsibilities arising from the processing, during the period of prescription of these, once the aforementioned period has expired, the information will be destroyed.

For information purposes, the legal deadlines for the storage of information in relation to different matters are set out below:

DOCUMENT DEADLINE REF.  LEGAL

  • 4 years, Article 21 of Royal Legislative Decree 5/2000, of 4 August, approving the revised text of the Law on Social Order Violations and Sanctions.
  • Accounting and tax documentation for commercial purposes 6 years 30 Commercial Code
  • Accounting and tax documentation for tax purposes 4 years Articles 66 to 70 General Tax Law
  • Access control to buildings 1 month Instruction 1/1996 of the AEPD
  • Video surveillance 1 month Instruction 1/2006 of the AEPD

Organic Law 4/1997

Navigation data.

In relation to the navigation data that may be processed through the website, in the event that data subject to the regulations is collected, it is recommended to consult the Cookies Policy published on our website.

Rights of the interested parties.

The regulation on data protection grants a series of rights to the interested parties or holders of the data, users of the web site or users of the profiles of the social networks of AHUMADOS CANARIOS S.A.

These rights that assist the interested persons are the following:

– Right of access: the right to obtain information on whether your own data are being processed, the purpose of the processing being carried out, the categories of data concerned, the recipients or categories of recipients, the storage period and the origin of the data.

– Right of rectification: right to obtain rectification of inaccurate or incomplete personal data.

– Right of deletion: the right to obtain the deletion of data in the following cases:

o When the data are no longer necessary for the purpose for which they were collected

o When the holder of the same ones withdraws the consent

o Where the data subject objects to the processing

o When they are to be deleted in compliance with a legal obligation

o Where the data have been obtained by virtue of an information society service on the basis of Article 8(1) of the European Data Protection Regulation.

– Right to object: the right to object to a particular processing operation based on the consent of the data subject.

– Right of limitation: the right to obtain the limitation of the processing of the data in any of the following cases:

o When the data subject contests the accuracy of personal data, for a period that allows the company to verify the accuracy of them.

o When the processing is unlawful and the data subject objects to the deletion of the data.

o When the company no longer needs the data for the purposes for which they were collected, but the interested party needs them for the formulation, exercise or defense of claims.

o When the data subject has objected to the processing while verifying whether the legitimate motives of the company prevail over those of the data subject.

– Right to portability: the right to obtain data in a structured format, commonly used and machine-readable, and to transmit them to another controller when:

o Treatment is based on consent

o Processing is carried out by automated means

– Right to lodge a complaint with the competent supervisory authority

The interested ones will be able to exercise the indicated rights, going to AHUMADOS CANARIOS S.A., by means of writing, sent to the following address: administracion@ahumadoscanarios.es indicating in the line of Subject the right that wishes to exercise.

In this sense AHUMADOS CANARIOS S.A. will attend to your request as soon as possible and taking into account the terms foreseen in the legislation on data protection.

Security

The security measures adopted by AHUMADOS CANARIOS S.A. are those required, in accordance with article 32 of the RGPD. In this sense, AHUMADOS CANARIOS S.A., taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the treatment, as well as the risks of variable probability and severity for the rights and freedoms of natural persons, has established the appropriate technical and organizational measures to ensure the level of security appropriate to the existing risk.

In any case, AHUMADOS CANARIOS S.A. has implemented sufficient mechanisms to:

  1. (a) Ensuring the continued confidentiality, integrity, availability and resilience of treatment systems and services.
  2. b) Restore availability and access to personal data quickly, in the event of a physical or technical incident.
  3. c) To verify, evaluate and evaluate, on a regular basis, the effectiveness of the technical and organisational measures implemented to guarantee the security of the treatment.
  4. d) Pseudonymize and encrypt personal data, where appropriate.

Applicable Law and Jurisdiction

Also, AHUMADOS CANARIOS, S.A. reserves the faculty to present the civil or penal actions that consider opportune by the undue use of its web site and contents or by the breach of the present conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this respect. AHUMADOS CANARIOS, S.A. is based in Gran Canaria, Spain.

“At Suites 1478 we have as a priority objective the safety and well-being of our clients. Given the spread of the coronavirus, we want, first of all, to express our solidarity with all those affected.

In compliance with the regulations published in our country (Royal Decree 463/2020) and with the aim of protecting the health of all, we will remain temporarily closed until the end of this crisis.

At Suites 1478 we continue to work on the security protocol and that of all our staff. Implementing the recommendations of the World Health Organization to be able to welcome you as soon as possible ”.

DON'T CANCEL YOUR RESERVATION, CHANGE THE DATE

If you have booked with us in April, May or June, and for reasons of force majeure, regarding the Covid-19 you cannot travel, do not worry. You can modify your reservation for any date from September 2020 to September 2021 at no extra charge

Please contact our reservation team via email at
Modification of dates not available for new stays between 22 December and 3 January 2021. Contact our booking team at info@suites1478.com
The Government of the Canary Islands has taken out insurance for cases of Covid-19 that are detected on arrival on the island.